Terms of Service.
Little Dreamers Academy Pty Ltd Terms of Service
The following Terms and Conditions (Terms) govern the Little Dreamers Academy website (Website) and any services provided by Little Dreamers Academy (Services). Your use of this Website and/or engagement of the Services constitutes your agreement with these Terms.
Acknowledgement
You acknowledge and agree that any Information provided by Little Dreamers Academy on all platforms including the Website, social media, newsletters, written correspondence or provided verbally is not to be intended to be substituted for seeking necessary professional medical advice, diagnosis, or treatment. A client or potential client of Little Dreamers Academy should always seek the advice of their medical practitioner if having any healthcare related questions or before embarking on a sleep program. If a medical problem presents itself or persists, Little Dreamers Academy encourages the client or potential client to not disregard or delay seeking medical advice.
While Little Dreamers Academy stands behind its tried-and-true methods, you acknowledge that your child may not respond for various reasons (including underlying medical issues). You acknowledge that Little Dreamers Academy is not able to provide any guarantees that it’s methods will work each time for each child.
Any changes you make to your babies sleeping or eating arrangements are your decision and we at Little Dreamers Academy Academy only make suggestions for change, of which you are responsible for choosing to implement.
Services
In respect of consultations provided either in person, over the phone or video, you acknowledge and agree to the following:
The fee for Little Dreamers Academy’s Services (Fee) must be paid prior the commencement of the initial consultation and Little Dreamers Academy reserves the right to postpone or cancel the consultation until full payment is received.
Subject to item 3 below, if, after the Fee has been paid, you decide not to proceed with the Services, Little Dreamers Academy will provide a refund of 50% of the Fee as long as you have notified Little Dreamers Academy at least 48 hours prior to the scheduled consultation. No refund will be provided where you cancel a scheduled consultation with less than 48 hours’ notice. Should you require an alternative consultation date, arrangement may be made at the sole discretion of Little Dreamers Academy.
If, for unforeseen reasons, Little Dreamers Academy needs to reschedule your appointment, the next available appointment will be offered to you. You may request a refund of the Fee if no alternative appointment can be arranged.
Little Dreamers Academy reserves the right to terminate services immediately and without refund if you uncooperative, threatening, or if there is any reason to believe that you are not taking reasonable steps to ensure the care of safety of your child. This includes not disclosing the child’s medical conditions, bed sharing with parents other child(ren), putting baby to sleep on their side or stomach or not following the Red Nose safe sleep guidelines.
You are expected to follow the safe sleep guidelines produced by Red Nose Australia. Please find more information here https://rednose.org.au/section/safe-sleeping.
You understand that a baby’s sleep can evolve rapidly, and that Little Dreamers Academy may and should alter its Services, opinion and advice based on this evolution. Your consultant will go above and beyond to assist you and your family to have a successful outcome, please work with us, communicate clearly, and be honest about you expectations throughout the process.
The advice and information shared by Little Dreamers Academy is created specifically for each client on a case-by-case basis and consists of Intellectual Property owned or licensed by Little Dreamers Academy. You agree that you will not on-sell, disseminate, distribute, copy or forward any information received directly from Little Dreamers Academy (not including information which is already in the public domain) without the prior written approval of Little Dreamers Academy.
Insurance
Little Dreamers Academy is covered by AON Insurance.
Digital Products
Where you download or purchase our Digital Products, you are granted a non-exclusive, non-transferable, limited license to access and use the Digital Products for your own personal use. You may not assign or transfer the Digital Products to any other person without our express written consent. We reserve the right to refuse to provide the products to you at any time for any reason.
After payment for your Digital Product has been confirmed, you will have the option to download it and all responsibility for maintaining the downloaded copy is transferred to you. We will not be responsible for any issues with the Digital Product after it has been downloaded.
Except as otherwise expressly stated, you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of the Digital Products in any manner whatsoever except as authorised by us.
Information in the guides are intended for informational purposes only and do not constitute or replace professional advice for individual or specific situations and nor does it not take into account your specific needs or circumstances. Under no circumstances should the content made available on our Site, or regarding our guides be relied upon as business, financial, health or legal advice. Our Site may have articles and content that is of a general nature and is intended to be for informational purposes only.
Refunds for Digital Products
Due to the nature of Digital Products, any orders received and processed have a strict no refund policy. Where the incorrect Digital Product is sent to you, or where the link provided to download the Digital Product is not working, we will send the correct Digital Product or a revised download link at no extra cost.
Little Dreamers Academy Website
Little Dreamers Academy agrees that you may download and temporarily store one or more web pages for viewing on a personal computer or mobile device for non-commercial use, however you acknowledge that your use of the Website does not grant you any Intellectual Property rights thereof. You may link to or repost content only with sufficient attribution to the Website. Apart from the permission stated, the reproduction, permanent storage, or retransmission of the contents of the Website (include any brochures, sleep assessments, advice, or emails) is prohibited without the prior written consent of Little Dreamers Academy.
By submitting, posting or displaying any content on the Website, you automatically grant Little Dreamers Academy a worldwide, non-exclusive, royalty-free, irrevocable license to use, copy, sublicense, modify, adapt, transmit, distribute or display such materials on the Website and in other forms for media. All rights in this paragraph are granted without compensation to you. You represent that you own all materials you provided and/or have unencumbered rights to grant the above-referred license with respect to the materials you provide. You further represent and warrant that such materials do not infringe any third-party copyrights or any other third-party Intellectual Property rights.
Little Dreamers Academy may remove any content or suspend any user from the Website in its sole discretion, including but not limited to a user’s interference with the use of the Website by others, or obscene or inappropriate comments.
You agree that you use the Website at your own risk. The materials, information, products and services offered on or through the Website are provided ‘as-is’ and without warranties of any kind either express or implied. To the fullest extent possible pursuant to the applicable law, Little Dreamers Academy disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose.
Indemnification
You agree to indemnify, defend and hold harmless Little Dreamers Academy and its partners, affiliates, suppliers, employees, representatives, contractors and agents from any and all claims, including but not limited to claims arising from or related to 1) content that you provide, 2) Little Dreamers Academy’s use of information you provide and 3) your breach of these Terms.
Miscellaneous
You agree that these Terms constitute the entire agreement between Little Dreamers Academy and you with respect to the Services and supersedes al previous and contemporaneous agreements, proposals and communications, written or oral.
Refunds
We do not provide any refunds on our Products or Services except for in accordance with the consumer guarantees provided under the Australian Consumer Law.
If you wish to cancel or reschedule any appointment related to our Services within one week of the scheduled appointment, we are unable to provide a refund or reschedule the appointments unless covered by the consumer guarantees provided under the Australian Consumer Law
The consultation is non-refundable irrespective of whether the support period is utilised by you.
No refunds will be provided if success is not achieved during the support period. Due to the nature of the support, there is no guarantee of the results.
No refund will be provided if you decide this is not the right service for your family after receiving the sleep plan or commencing your support period with us.
The 2 weeks of sleep training must be consecutive and not broken by illness or travel. Behavioral changes such as sleep training take time, and will often need 2 consecutive weeks for results.
Please note certain medical conditions will be exempt from refunds, these will be explained before you book, these may include conditions such as OSA, ASD, SPD, ADHD, iron decencies, unmediated reflex, or undiagnosed allergies intolerances or feeding aversions.